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Sudden Crash After Prologue

Community-based support for our public releases.
Общественная поддержка для публичных релизов.
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HOTGHOST69
Posts: 3
Joined: 29 Dec 2019, 04:45
Gender: Male

Sudden Crash After Prologue

Post by HOTGHOST69 »

I'm new so I hope this is the right place for troubleshooting, I'm on windows 10 using intel integrated graphics and the game crashes suddenly after the prologue when the plane's about to take off, I'm pretty sure all my drivers are up to date, any help is appreciated!

vit9696
Администратор
Posts: 1631
Joined: 24 Feb 2015, 00:48
Gender: Male

Re: Sudden Crash After Prologue

Post by vit9696 »

Hello,

— Are you on the latest version, i.e. 7.1b?
— What is the last message you see before the crash? A video could help here.
— Are you sure that all the files are present and there are no installation issues? Such issues often happen when some file is not accessible.
— Do you get any crash report or an error message? Perhaps there is an onscripter-ru_win_rXXXX.rpt file in the game folder or something similar.

Vit

HOTGHOST69
Posts: 3
Joined: 29 Dec 2019, 04:45
Gender: Male

Re: Sudden Crash After Prologue

Post by HOTGHOST69 »

It is 7.1b, the last message was that prologue screen with the episode title, I ended up unlocking the next episode and using chapter jump but now it's crashing at the point where the cousins are about to look inside the rose garden storehouse. It's always a sudden crash and I don't see anything else in the game folder so I'm redownloading everything right now to see if it works.

HOTGHOST69
Posts: 3
Joined: 29 Dec 2019, 04:45
Gender: Male

Re: Sudden Crash After Prologue

Post by HOTGHOST69 »

I just reextracted everything and it looks like that worked.

vit9696
Администратор
Posts: 1631
Joined: 24 Feb 2015, 00:48
Gender: Male

Re: Sudden Crash After Prologue

Post by vit9696 »

Glad to hear.

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